280個質量管理體系術語（中英雙語）
【六】
agency personnel 代理人員
submission of tenders 遞交標書
adjustment 調整，調節
statutory and regulatory requirements
法律法規要求
rework, vt 返工
repair, vt 返修
subcontractor 分承包方
annex 附錄
improvement 改進
mprovement actions 改進措施
【七】
on-the-job training 崗位技能培訓
responsibility of individual department and post 各部門, 各崗位職責
change identification 更改標記
change order number 更改單編號
process sheets 工藝單
process specification 工藝規程
procedure(process card) 工藝規程(工藝卡)
process characteristics 工藝特性
Job Description Format 工種描述單
work environment 工作環境
【八】
impartiality 公正性
functional requirements 功能要求
supplier 供方
supplier evaluation procedure
供方評價程序
supplier provided special processes
供方提供的特殊過程
verification at supplier's premises
供方現場驗證
supply chain 供應鏈
criteria for supplier selection, evaluation and re-evaluation
供應商選擇、評估和再評估準則
communication 溝通
customer 顧客
【九】
customer property 顧客財產
control procedure for customer property 顧客財產控制程序
customer feedback 顧客反饋
Customer Service Contact Form
顧客服務聯系表
customer cummunications 顧客溝通
customer satisfaction 顧客滿意
statistical analysis of customer satisfaction 顧客滿意度統計分析
customer complaint 顧客投訴
identificaion of customer requirements
顧客要求的識別
management review 管理評審
【十】
records from management review
管理評審記錄
management review control procedure
管理評審控制程序
management representative 管理者代表
management responsibility 管理職責
specified limits of acceptability
規定的可接受界限
specified use 規定的用途
process 過程
complexity of processes 過程的復雜性
monitoring and measurement of processes 過程的監視和測量
operation of process 過程的運行
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